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Smart Help service

Up to 80% of queries can be resolved immediately by answering the questions below. If you can’t find the answer to your question you can contact us by completing the wizard.

Is your question not on the list? Click on the categories below to get an answer to your question.

Top 10 Frequently Asked Questions

  • How do I sign up?
    You can register with CashbackDiscount.co.uk in two ways:
    1. Sign up here for CashbackDiscount.co.uk or click on the link to sign up at the top of the screen. You will receive a confirmation of your registration by e-mail. Click on the link in the e-mail to confirm your registration.
    2. Sign up here via Facebook. Click on the Facebook button and create an account with the same password and e-mail address as your Facebook account. Your actions will not be shown on Facebook. The idea behind this is to reduce the number of accounts and passwords so you have the same account and password for different platforms.
    After that you can directly start shopping with CashCoins!
  • I live outside of United Kindom. Can I use CashbackDiscount.co.uk?
    No, you can only use CashbackDiscount.co.uk if you live in United Kindom and have a UK bank account.
  • Is the Cashback Alertbar free to install and use?
    Yes, installation and use of the Cashback Alertbar is completely free for Cashbackdiscount members.
  • How do I unsubscribe to the newsletter and e-mails from CashbackDiscount.co.uk?
    We keep our users informed about the latest stores, discount codes and promotions. All users regularly receive our newsletters and e-mails. Do you wish to stop receiving these updates from CashbackDiscount.co.uk? Click here to unsubscribe or log in at CashbackDiscount.co.uk and go to your account. You can make changes in your account under "Account Details" and then "E-mail Preferences" which newsletters and e-mails you do not wish to receive from CashbackDiscount.co.uk.
  • How do I get my cashback on online purchases at CashbackDiscount.co.uk?
    Visit www.cashbackdiscount.co.uk before you make a purchase, log in and click through to the store of your choice to make your purchase. We register your purchase and assign the cashback to your account at CashbackDiscount.co.uk.
  • Does CashbackDiscount.co.uk also sell products?
    No, CashbackDiscount.co.uk does not sell any products. We only give discounts on products of affiliated stores. CashbackDiscount.co.uk refers you to the various stores and the actual purchase takes place there rather than on the website of CashbackDiscount.co.uk.
  • Is there a minimum payout amount?
    Yes, payout is possible when your balance on CashbackDiscount is 20 CashCoins or more. In the total balance only those purchases with the status approved are included.
  • What are CashMails?
    CashbackDiscount.co.uk members can earn extra money by clicking on promotions and offers in CashMails. If you are logged in, you will receive daily CashMails in your mailbox. Click the promotion or offer in the e-mail and you will receive 0.005 to 0.01 CashCoin in your account at CashbackDiscount.co.uk. If you make use of the offer by shopping at the website, you also get CashCoins for your purchase or participation.
  • How can I request a cash out?
    You can request cash out when the total balance in your account is 20 CashCoins or more. In your total credit, only purchases with status approved are counted. Under "Payout" in your account, you can request a payout. You are not required to cash out your balance directly once you've reached the minimum payout amount. You can leave it in your account and can payout at a higher amount. Your balance expires if there has not been any activity in your account during a period of more than 1 year or in the case of abuse.
  • I cannot login. What should I do?
    If you sign in to CashbackDiscount.co.uk, you will receive a confirmation e-mail on the e-mail address you provided. When you click on the link in that confirmation e-mail to confirm your details for CashbackDiscount.co.uk, you can login on the website. Have you already been signed in and still you can not log on to the website? Request a new password. You will receive an e-mail with a link on the e-mail address that is registered at CashbackDiscount.co.uk. Click on this link and create a new password. Still cannot login with the new password? Please contact us and we will try to solve the problem as soon as possible.

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